Terms of Service

Last updated · May 15, 2026

These terms govern your use of Solvgent. We've written them as plainly as the law allows so you actually read them. If something is confusing, email hello@solvgent.com before you sign up — we'd rather answer questions than fight about them later.

1. Acceptance of Terms

By creating a Solvgent account, accessing the service, or using any Solvgent API, you agree to be bound by these Terms of Service and our Privacy Policy. If you are using Solvgent on behalf of an organization — an agency, a brand, a franchise system — you represent that you have the authority to bind that entity to these terms, and “you” in the rest of this document refers to that entity.

2. The Service

Solvgent is a B2B SaaS platform that generates, refines, and publishes social-media content on behalf of brands. The agent learns your brand voice, monitors competitors, surfaces content proposals, and runs drafts through quality gates before they reach your review queue. The service includes the web application, the underlying APIs, the brand-brain learning system, and any documentation or support we publish.

What is not included: the social-media accounts themselves. Solvgent publishes on your behalf using credentials you connect; we never own or guarantee continued access to any third-party platform. If a platform suspends your account, that is between you and the platform.

3. Your Account

One organization owns each account. You can invite teammates and assign roles, but the organization is the contracting party.
You are responsible for keeping your password (or passkey) secure. Notify us immediately at hello@solvgent.com if you suspect unauthorized access.
You must keep your billing contact and notification email current. Service-affecting notices go to the email on file.
You are liable for everything done through your account, whether by you, your teammates, or anyone you intentionally or negligently give access to.

4. Acceptable Use

Solvgent is a tool that makes content production faster. It is not a tool to amplify harm. You agree not to use the service to:

Violate any applicable law, regulation, or third-party right (intellectual property, privacy, publicity, contract).
Generate, distribute, or schedule content that is deceptive, fraudulent, defamatory, harassing, or knowingly misleading.
Send unsolicited bulk messaging, run engagement-spam campaigns, or otherwise abuse the platforms we publish to.
Reverse-engineer the service, scrape it at scale, probe it for vulnerabilities (outside of a coordinated disclosure program), or attempt to bypass our rate limits or quality gates.
Share credentials, sub-license access, or otherwise extend Solvgent to parties unaffiliated with your organization.

We reserve the right to suspend or terminate accounts that violate this section. For clear-cut abuse (illegal content, platform-rule violations affecting others), suspension may be immediate.

5. Content & Intellectual Property

You own your content. That includes your brand profiles, the corpora you upload, every draft Solvgent generates for you, the corrections you apply, your custom prompts, and your brand brain. You can export your content at any time.

We own the service. That includes the Solvgent platform, our source code, our quality-gate logic, our brand-brain architecture, our documentation, and any models we develop ourselves (separate from the third-party models we license from Anthropic, OpenAI, and others).

You grant Solvgent a worldwide, non-exclusive, royalty-free license to process your content for the sole purpose of operating the service for you — generating drafts, training your private brand brain, running quality checks, and publishing where authorized. This license terminates when your account is deleted, except for backups in the deletion queue described in the Privacy Policy.

6. AI-Generated Content

Solvgent uses large language models to draft content. Treat every draft as a starting point, not a finished product.

You review before you publish. Drafts are not fact-checked, legal review, or compliance review. You are responsible for confirming accuracy, voice alignment, and regulatory fit before content reaches your audience.
No guarantees of perfection. We do not warrant that drafts will be on-brand, factually correct, or free of the stylistic tics of the underlying models. The agent gets better as you correct it. That is the deal.
EU AI Act compliance. Pursuant to Article 50 of the EU AI Act (effective August 2026), Solvgent tags AI-generated content with metadata identifying it as synthetic. You decide whether and how to disclose that to your audience, but the tag travels with the content.

7. Payments & Refunds

Billing runs through Stripe. By providing payment information you authorize us — and Stripe, on our behalf — to charge the subscription fees in effect for your plan.

Monthly plans. Bill on the calendar day you signed up, every month, until canceled.
Annual plans. Bill once per year. We offer a thirty-day refund window from initial purchase; if you cancel within thirty days of an annual renewal, we refund the unused portion on a prorated basis.
Cancellation. Cancel any time from Settings → Billing. Cancellation takes effect at the end of the current billing period; you retain access through that period.
No clawback for partial periods on monthly plans. If you cancel mid-month, you keep access until period end and pay nothing further.
Taxes. Prices exclude applicable sales tax, VAT, or GST, which we add at checkout where required.

8. Service Levels

We target 99.5% monthly uptime for paid plans, measured as the percentage of minutes during which the production API responds successfully to a synthetic health probe. Free and trial tiers come with no uptime guarantee.

Planned maintenance windows are announced in-app and via email at least twenty-four hours in advance. Emergency maintenance — patches for critical security or stability issues — may run without advance notice; we'll post-mortem publicly.

Disaster recovery: encrypted backups run daily. Our recovery point objective is twenty-four hours, and our recovery time objective is four hours for the production database.

9. Disclaimers & Limitation of Liability

The service is provided “as is” and “as available” without warranties of any kind, express or implied — including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, Solvgent and its affiliates, officers, employees, and licensors are not liable for indirect, incidental, consequential, special, or exemplary damages — including lost profits, lost revenue, lost data, or business interruption — arising out of or related to your use of the service, even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claim arising out of or related to these terms is capped at the fees you paid us in the twelve months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. To the extent any of the above is unenforceable in your jurisdiction, our liability is limited to the smallest extent allowed by that law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Solvgent and its affiliates from any claim, loss, liability, or expense (including reasonable attorneys' fees) arising out of: (a) content you upload, generate, schedule, or publish through the service; (b) your violation of these terms or any applicable law; or (c) your violation of any third-party right, including intellectual property, privacy, or publicity rights.

11. Termination

You can terminate at any time by canceling your subscription and deleting your account. We can terminate or suspend access for material breach of these terms — including non-payment, abuse of platform credentials, illegal activity, or violation of the Acceptable Use section — generally with a thirty-day cure period where the breach is curable, immediately where it is not.

On termination, you have thirty days to export your data through the in-app export tools. After thirty days, your data is deleted per the schedule in the Privacy Policy. Sections of these terms that by their nature should survive (intellectual property, disclaimers, limitations of liability, indemnification, governing law) survive termination.

12. Governing Law & Disputes

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

Any dispute arising out of or related to these terms or the service shall be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules, in Wilmington, Delaware. Either party may seek injunctive relief in court to protect intellectual property pending arbitration.

Class actions are waived. You and Solvgent each agree to bring claims only in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

Some jurisdictions do not enforce arbitration clauses or class- action waivers. Where you reside in such a jurisdiction, this section applies only to the maximum extent permitted there.

13. Changes to These Terms

We may update these terms as the service evolves. For material changes — anything that meaningfully changes your rights, your obligations, or the price you pay — we will notify you by email at least thirty days before the change takes effect. Continued use of the service after the effective date constitutes acceptance.

14. Contact

Solvgent is operated by itligt.

Email: hello@solvgent.com
For legal notices, include “Legal” in the subject line so it routes to the right queue.